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©2019 Sway Living

Terms & Conditions

By browsing this website, or placing an order, you agree to these Terms and Conditions as set out below.

Sway Living reserves the right to update or modify these Terms and Conditions at any time without prior notice.

Please read our FAQ's (located on homepage) as they form part of our Terms and Conditions.

 

Intellectual Ownership:

All images Copyright © 2018 Sway Living - All rights reserved.

All intellectual property rights in the design, layout, photography and concepts of this website and products supplied via this website are reserved to Sway Living.  Any unauthorised use will infringe on Sway Living's rights.

Product Pricing:

All prices displayed on our website are in Australian dollars. All prices include GST of 10%.  

Prices are subject to change without prior notice.

Discount Codes and Special Offers:

All discount codes or coupons are subject to change or cancellation at any time without prior notice. 

Discounts and special offers apply to stock items only, no pre-orders.  No rain-checks are available.

Discount code offers apply to retail sales only.

Product Specifications:

Any accessories or furnishings shown in any product image on this website are not included in the price.  All weights and dimensions are approximate.  Specifications and product features depicted on this website are subject to change without prior notice.


Shipping:

We deliver our products Australia-wide via Australia Post and Sendle.  Please refer to our 'Shipping Info' page for complete details and policy. 

WHOLESALE:

  • Applications for wholesale access can be made here.

  • Sway Living reserves the right to refuse any wholesale application. 

  • Access to wholesale pricing is subject to approval by Sway Living.

  • Stockists of Sway Living cushions must have an ABN.

  • Wholesale pricing applies to stores with a retail storefront.

  • MOQ of $200 excluding GST and shipping applies to first order. 

  • Prices and minimums and product availability are subject to change without notice.

  • Stockists must not set a recommended retail price (RRP) lower than advertised on the Sway Living website for the same item; sale prices excluded. 

  • Cushions do not include inserts.

  • Website pricing includes GST.

  • Buyer is responsible for all shipping costs.

  • Shipping costs in Metro areas within Australia are calculated by flat rate and are subject to change without prior notice. Rural or outer Metro areas may incur extra shipping charges.  In this case, Sway Living will contact the buyer to advise of extra costs, which are the responsibility of buyer.

  • At this time, we cannot offer credit accounts.  Full payment is required prior to shipment of order.

  • If  buyer account remains inactive (ie, no orders placed with Sway Living) within 28 days of initial wholesale approval; Sway Living may terminate said access to wholesale account.

  • Wholesale access can be terminated by Sway Living at any time without notice.

  • Returns must be made in writing directly to Sway Living within 7 days of delivery date quoting invoice number and reasons. No returns are acceptable without Sway Living prior approval and delivery instructions for transport. Shipping will be charged

  • Please direct claims/returns/damages queries to: customerservice@swayliving.com.au


Returns:

 

If you're not satisfied with your purchase, we are here to help. Items may be returned for exchange or refund, subject to the following:

  • You must contact Sway Living within 7 days of receipt of delivery to organise a return.   customerservice@swayliving.com.au  No returns due to change of mind will be accepted after this time.

  • Returns will only be accepted when accompanied by a 'return authority number' (RA#) issued by Sway Living.

  • If you decide to return your item for any reason other than faulty goods, we will provide a refund on the original price paid, less delivery charges from Sway Living and costs to return the item to Sway Living.

  • Orders cancelled after dispatch are subject to terms above.

  • Goods must be returned to Sway Living in original packaging in unused condition, suitable for immediate resale.

  • It is the customers responsibility to ensure items are returned safely to Sway Living.  Sway Living accepts no responsibility  for return items lost or damaged in transit.

  • Once item has been returned, inspected by Sway Living and deemed to be in good order our customer service team will contact you to process your exchange or refund via original method of payment.

I received my order but the item is damaged.  What do I do?

  • If you feel that your item is damaged or faulty, please contact Sway Living via email within 3 working days of receipt of your delivery with your contact/order details and photographic evidence.   customerservice@swayliving.com.au

  • We will be in contact within 2 working days (usually earlier) to discuss the issue or provide a 'return authority number' (RA#) to assist in return and exchange.

  • No stock returns will be accepted or assessed without a RA# issued by Sway Living.

  • If an item is found to be damaged or faulty within 3 working days of delivery, Sway living will:

    • Replace or repair the faulty item at their discretion, or

    • If unable to replace, offer a full or partial refund dependant on the amount of damage.

  • All refunds will be processed via original method of payment.

Warranty Terms and Conditions:

Sway Living products are covered by a 12 month warranty to be free from defects in manufacture when used under normal circumstances.

UV resistant for up to 300 hours of direct sunlight.

For prolonged usage bring in undercover. 

All warranty claims require original receipt as proof of purchase.

Warranty applies only to the original purchase and buyer and is not transferable.

This warranty does not cover-

  • Normal wear and tear

  • Damage from misuse or abuse

  • Products which have been modified or not been maintained

  • Indirect loss

  • Sunfade

  • Mildew

Please also note that, although every effort is made to display product items accurately on our website, we cannot guarantee your computer monitor will exactly depict actual colour of the merchandise. Any perceived difference in merchandise colour is not covered by warranty.

Privacy Policy:  


SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at customerservice@swayliving.com.au  


SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - WIX

Our store is hosted on Wix. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.   These links are provided for your convenience only and may not remain current or be maintained.  Sway Living will not be responsible for content or privacy practices associated with linked websites.


SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.



SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at customerservice@swayliving.com.au